This presentation helps participants understand the scope of workplace incivility and common ways that it plays out in office settings. We then explore some ways to address the incivility, including both formal and informal systems for redress. Participants come away with keen awareness of the importance of setting and maintaining a civil work climate as well as practical tools and strategies to build it.

Kira Nurieli is CEO of the Harmony Strategies Group, a boutique firm of conflict management professionals who specialize in Human Capital Risk assessments and solutions. She has worked in the field of dispute resolution for over twenty years and is an organizational ombuds, community and family mediator, executive conflict coach, workshop developer and trainer, and dialogue facilitator. Considered a subject-matter expert on conflict analysis and resolution, she has presented at numerous private and public events, including at the Association for Conflict Resolution (ACR) national and regional conferences, the International Center for Ethnic and Religious Mediation (ICERM) international conference, the Peace and Conflict Studies international conference, and the New York City Society for Human Resource Management (NYC-SHRM) annual conference. Her clients include corporations, government agencies, health and science institutions, non-profits, philanthropies, and public and private school administrations. Kira holds a Master’s degree in Organizational Psychology from Columbia University and a Bachelor’s degree in Comparative Performance from Barnard College.