Dr. Tricia Jones is a Professor at Temple University and CEO of Conflict Coaching MattersLLC. Her conflict consulting work has focused on conflict management training and intervention programs for government agencies, higher education, health care systems, private sector organizations and state offices of dispute resolution. She has trained conflict coaches for federal agencies including Department of Defense, Department of State, Environmental Protection Agency, Federal Emergency Management Association, National Institutes of Health, Department of Justice, United States Air Force, Federal Deposit Insurance Corporation, Federal Bureau of Printing and Engraving, National Mediation Board, and others. Her recent consulting work focuses on delivering ADR and Conflict Management training throughout the Department of Veterans Affairs and conducting online conflict management webinars for Department of Defense Educational Administration's Conflict Education and Dispute Resolution program and the Federal Aviation Administration. She also consults for corporate and non-profit organizations such as the Organization of American States, the Global Partnership for the Prevention of Armed Conflict, The United Nations, Pfizer, and Georgia State University system, Sierra Club, the American Occupational Therapy Association, and American Baptist Churches — USA.