EMAIL: IT CAN BE A PROBLEM-SOLVER, OR A CREATOR? How you write effects how you are perceived. THE NEXT GENERATION:My teenage daughter asked the other day: “Would it be passive/agressive to anonymously send someone the Email Etiquette class book?” I told her that would be bad form.  But for someone her age to notice a problem is just indicative of the need for all of us to up our email game!   Where is your level...